REFUND POLICY

At Shadiology.com, we strive to provide the best matchmaking and matrimony services tailored to your needs. Our aim is to ensure your satisfaction with our services. Please read our Refund Policy carefully to understand the conditions under which refunds are processed.

1. General Refund Conditions

Our refund policy is designed to be fair and transparent. Refunds are only applicable under specific circumstances as outlined below. By using our services, you agree to the terms and conditions of this Refund Policy.

2. Refund Eligibility

  • Service Non-Delivery: If you have paid for a service that we are unable to deliver, you are entitled to a full refund.
  • Technical Issues: In the event that technical issues on our end prevent you from using our services, and we are unable to resolve these issues within a reasonable time, you may request a refund.
  • Profile Mismatch: If the profiles shared with you do not match your stated preferences due to an error on our part, you may request a partial refund or service credit.

3. Non-Refundable Conditions

  • Change of Mind: Refunds are not provided if you change your mind after subscribing to our services.
  • Profile Deactivation: If your profile is suspended or terminated due to violation of our Terms of Use, no refund will be issued.
  • Personal Preferences: Refunds are not provided if you are not satisfied with the matches due to personal preferences, provided the profiles align with the preferences you initially stated.

4. Refund Request Process

  • Request Submission: To request a refund, please contact our support team via email at Shadiologyofficial@gmail.com or WhatsApp at [Your WhatsApp Number]. Include your name, contact information, and a detailed explanation of your refund request.
  • Evaluation: Our team will evaluate your request based on the eligibility criteria mentioned above. We may contact you for additional information or clarification.
  • Decision and Processing: If your refund request is approved, we will process the refund within 10-15 business days. The refund will be issued to the original payment method used during the purchase.

5. Dispute Resolution

If you disagree with the outcome of your refund request, you may contact us to seek further resolution. We are committed to resolving any issues amicably and in a fair manner.

6. Amendments to Refund Policy

Shadiology.com reserves the right to amend this Refund Policy at any time. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of the revised policy.

 

Thank you for choosing Shadiology.com. We are committed to providing you with exceptional matchmaking services and ensuring your satisfaction.